Making AI Work in the Enterprise | 01 of 07
Useful AI starts with understanding the work, the decisions and the people who will live with the result.
By Rinoo Rajesh
Editorial illustration of engineers and operations colleagues working on a shared system.
Imagine an operations team watching an impressive AI demonstration. The tool reads a service request, identifies the problem and drafts a sensible response. Everyone agrees to proceed. A month later, the team is still copying information between systems, supervisors are checking every answer, and customers are waiting as long as before. The demonstration worked. The service has barely changed. Somewhere between the prototype and the working day, the project lost contact with the problem it was supposed to solve.
